At DTF Prints, we like keeping things quick, clear, and zero-stress. Below is our Turnaround and Shipping Policy, setting out exactly how our turnaround times and delivery work, so you always know what’s happening behind the scenes.
Turnaround Times
All turnaround times below are counted in business days: Monday to Friday, excluding weekends and South African public holidays.
1. DTF Printing Only (2–3 Business Days)
Fast and fuss-free:
- Business Day 1: We print your artwork.
- Business Day 2: We ship.
- Business Day 3: Courier delivers.
2. Printed Apparel (5–7 Business Days)
Because we don’t keep apparel stock on-hand, there’s a bit more choreography, but we keep it moving.
Here’s the flow:
- Step 1:
- We order your garment from our supplier.
- Orders placed before 12:00 go out the same day.
- Orders placed after 12:00 are processed the next business day.
- We also start printing your artwork on this day.
- Step 2:
- Supplier delivers the apparel to us (usually 3–5 business days).
- Final step:
- Once the apparel arrives, we apply your artwork and ship the next business day.
We’ll always aim to get orders out as fast as humanly possible.
Shipping & Delivery
Shipping Rates
We ship via PUDO Locker-to-Locker — no waiting at home, no missed deliveries. Simply collect your order from a nearby PUDO locker at your convenience.
| Parcel Weight | Shipping Cost |
|---|---|
| 0 – 5 kg | R69 |
| 5 – 10 kg | R79 |
| 10 – 15 kg | R99 |
| 15 – 20 kg | R129 |
| Over 20 kg | R250 |
Free delivery on all orders over R1,000.
Shipping costs are calculated at checkout based on your order weight.
Third-Party Providers & Delays
We rely on trusted third-party partners (couriers, suppliers, etc.) to complete parts of your order. While we do everything we can to keep things smooth and on schedule, some delays or issues are unfortunately outside our control.
That said, we’ll always try to assist, follow up, or intervene where possible to help resolve any problems quickly.
Returns Shipping (Supplier Policy Applies)
If you ever need to return an item, please note:
- Return shipping is at your own cost.
- Shipping fees are non-refundable.
- If a refund is processed, return shipping will be deducted from the refunded amount.
- For help or questions, just email info@dtfprints.co.za, we’re always happy to guide you.
Read more about our Refunds and Returns Policy.
